Technical Product Customer Support (SaaS Platform)

We are seeking a technically capable and customer-obsessed Chat Support Specialist to navigate the financial platform for users. This role involves responding to inquiries via Intercom, resolving issues using internal tools, and providing a fast, clear, empathetic support experience. The position offers hands-on experience with internal tools and customer workflows.

Requirements

• 2–3 years experience in customer support for a fintech, SaaS, or developer tool
• Strong written English and ability to explain complex workflows in simple terms
• Comfortable using support platforms like Intercom, Zendesk, or similar
• Tech-savvy and able to quickly learn internal tools
• Reliable, organized, and capable of managing multiple chats
• Bachelor's degree or equivalent experience

Benefits

• Paid in USD
• Paid Time Off
• Holidays
• Remote work