Support Technician II
HireArchiPhilippines
Posted March 4, 2026
1800 - 2000 USD
Full Time
About the Company
HireArchi is a specialized talent acquisition platform that connects architectural firms, design studios, and construction companies with highly skilled architects and design professionals worldwide. The company focuses on delivering project-based staffing solutions, full-time hires, and freelance talent, emphasizing expertise in sustainable design, BIM, and digital fabrication. By leveraging AI-driven matching algorithms and a curated network of vetted professionals, HireArchi ensures a rapid, cost-effective recruitment process that aligns with each client's unique design vision and project requirements. Its commitment to fostering long-term partnerships and continuous professional development sets it apart as a trusted partner in the architecture and design industry.
Job Description
Support Technician II provides partner support for the company's Products and Services, including deep familiarity with Server and Workstation hardware and Operating Systems, and specific support for Servers and Workstations built on various modern Hardware. The role involves responding to and resolving support tickets, mentoring team members, and troubleshooting technical issues.
Requirements
- 2-3 years of previous technical support in technical computer service
- MSP setup experience is a plus
- Ability to effectively communicate with team members and clients
- Ability to multitask and reassign priorities
- In-depth knowledge of actively supported desktop and mobile operating systems
- Understanding of network architecture and basic troubleshooting
- Experience of working in PSA software (Professional Services Automation)
- Experience of working in RMM software (Remote Monitoring and Management)
Benefits
- 13th Month Pay
- HMO & Govt. Contribution Allowance
- Personal Time Off
