Customer Success Specialist

Hireframe is seeking a Customer Success Specialist to provide tactical support to a high-value customer base, oversee low-touch customers, and scale customer education efforts. The role involves creating and managing help center content, training materials, and self-service resources, as well as proactive problem-solving and identifying upsell opportunities. This is a hands-on role focusing on driving customer success.

Requirements

• 2+ years of experience in customer education, customer support, or a related role in B2B SaaS
• Excellent written and verbal communication skills
• Strong project management and multitasking abilities
• Tech-savvy with proficiency in tools like iMovie, Adobe Suite, Vimeo, Jira, Salesforce/CRM, Zendesk, G-Suite, Microsoft Office
• Problem-solving mindset and attention to detail
• Adaptability and quick learning curve
• Proactive and customer-first approach

Benefits

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches for skill-building
• Opportunities for professional growth