Customer Success Specialist

Hireframe is seeking a Customer Success Specialist to support their Customer Success organization and drive customer education. The role involves tactical support for high-touch accounts, overseeing a portfolio of low-touch customers, and scaling customer education efforts. This is a hands-on role where the specialist will ensure customers have the resources they need to fully leverage the platform.

Requirements

• 2+ years of experience in customer education, customer support, or a related role in B2B SaaS.
• Excellent written and verbal communication skills.
• Strong project management and multitasking abilities.
• Tech-savvy - comfortable working with tools like iMovie, Adobe Suite, Vimeo, Jira, Salesforce/CRM, Zendesk, G-Suite, Microsoft Office.
• Problem-solver and customer-focused.
• Highly organized and detail-oriented.
• Ability to work remotely.
• Flexible hours.

Benefits

• Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines.
• Permanent remote work flexibility
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth