The Billing and Payment Director is responsible for architecting and leading a world-class billing and payments capability for Hiscox US. This role is accountable for the end-to-end strategy, transformation, and operational excellence of billing, collections, and payment processes across all insurance products and channels.
Requirements
- Develop and execute a forward-looking billing and payments strategy aligned with Hiscox US growth objectives, regulatory requirements, and customer expectations.
- Lead transformation initiatives to modernize billing and payment platforms, leveraging automation, digital tools, and best practices to drive efficiency, accuracy, and customer satisfaction.
- Design, implement, and continuously improve end-to-end billing, invoicing, collections, and payment processes for all products and channels.
- Champion a customer-first approach, ensuring billing and payment touchpoints are clear, transparent, and frictionless.
- Ensure all billing and payment operations adhere to regulatory, audit, and internal control standards; proactively manage operational risk and compliance.
- Establish robust reporting, analytics, and dashboards to monitor billing performance, identify trends, and drive data-driven decision-making.
- Build, mentor, and inspire a high-performing billing and payments team, fostering a culture of accountability, innovation, and continuous improvement.
- Lead change initiatives, ensuring effective communication, training, and adoption of new processes and technologies across the organization.
Benefits
- Competitive salary and bonus (based on personal & company performance)
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
