Customer Support Specialist

At Hiya, we're making calls safe, useful, and human again. Join us as a Customer Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers, driving excellent, timely support while helping us build scalable systems and processes.

Requirements

• 1–3 years of experience in customer support, preferably in a fast-paced SaaS environment
• Hands-on experience with support platforms such as Zendesk or Salesforce Service Cloud
• Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams
• Demonstrated interest in or experience building support documentation, playbooks, or process improvements
• Strong written communication skills with attention to clarity and detail

Benefits

• Employer-sponsored Insurance
• 401(k) with 3% company match (via Fidelity)
• Flexible vacation policy and paid company holidays
• Paid parental leave
• Work-from-home equipment stipend
• $1,000 annually to invest in your learning and growth
• $1,000/year in charitable donation matching
• Team lunch 2x per week