Customer Support Specialist
HiyaLondon, England, United Kingdom
Posted March 3, 2026
Full Time
About the Company
Hiya is making calls safe, useful, and human again.
Job Description
Hiya is hiring a Customer Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers.
Requirements
- 1–3 years of experience in customer support, preferably in a fast-paced SaaS environment
- Hands-on experience with support platforms such as Zendesk or Salesforce Service Cloud
- Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams
- Demonstrated interest in or experience building support documentation, playbooks, or process improvements
- Strong written communication skills with attention to clarity and detail
Benefits
- 25 holiday plus bank holidays
- Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution)
- Paid parental leave
- Private medical insurance through Vitality (including dental & vision)
- Employer-paid life insurance 2x base salary
- Donation Matching for a charity of your choice (up to $1,000/ year)
- WFH equipment stipend
- $1,000/year in Professional Development funds
- Lunch provided on in- office days
