System Operator

Become a member of an IT operation team to provide 7x24 Tier 1 support to a mission critical private cloud platform. Execute support operation services based on defined operation manuals and instructions.

Requirements

• IT Operation team member in a HKSAR Government IT Maintenance project
• Experience with responding to user problems via telephone and e-mail
• Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases
• Minimum 2 Years of IT related work experience and Tier 1 operation support to Windows Server, Red Hat Enterprise Linux server
• Experience in working in a Tier 1 IT Operation team delivering IT Operation support services
• Proficient in both written and spoken English and Chinese
• Come from an IT System Integration company background would be an advantage