Become a member of an IT operation team to provide 7x24 Tier 1 support to a mission critical private cloud platform. Execute support operation services based on defined operation manuals and instructions.
Requirements
- IT Operation team member in a HKSAR Government IT Maintenance project
- Experience with responding to user problems via telephone and e-mail
- Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases
- Minimum 2 Years of IT related work experience and Tier 1 operation support to Windows Server, Red Hat Enterprise Linux server
- Experience in working in a Tier 1 IT Operation team delivering IT Operation support services
- Proficient in both written and spoken English and Chinese
- Come from an IT System Integration company background would be an advantage