Lucilles BBQ - Front Desk

The Front Desk provides warm, friendly, and immediate greetings to guests at the door, recording guest information and presenting clean menus in a friendly and professional manner. Assist servers in various steps of service, maintaining adequate knowledge of locations food offering and preparation, and providing guests with hospitality in a manner that achieves Company service standards.

Requirements

• Greeting and seating guests, presenting menus to guests, informing them of special menu items
• Working in a team environment with the ability to be an effective team player
• Maintaining adequate knowledge of locations food offering and preparation
• Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations
• Taking guest information and quoting wait time to guests accurately when tables are not immediately available
• Planning reservations and waitlist parties in advance, at or within the given time or time frame
• Reviewing the floor plan to assess current and upcoming table availability changes
• Observing tables and keeping track of clean, dirty, and occupied tables
• Cleaning, organizing, and stocking menus at the front desk
• Answering the phone in accordance with Company standards; answering questions concerning the menu and restaurant
• Assist food servers by removing used or unnecessary items from guests table; providing initial beverage service; bussing table and resetting for new guests
• Interacting with guests entering and departing, ensuring a positive dining experience
• Filling to go orders, if applicable, according to food and beverage specifications and preparation, and packaging standards
• Maintaining restrooms throughout shift
• Supporting food servers and kitchen staff in other duties as required
• Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
• Display integrity and honesty in all aspects of your employment
• Performing other duties as directed