Senior Manager, eCommerce Product - Booked Guest - SFCC
Holland America GroupFort Lauderdale, Florida, United States • Miami, Florida, United States
Posted October 28, 2025
Full Time
About the Company
Holland America Group is a leading cruise line based in Seattle, Washington, specializing in luxury ocean travel. The company offers a diverse range of cruise experiences, from family-friendly voyages to sophisticated adult cruises, emphasizing comfort, entertainment, and culinary excellence. With a strong commitment to customer satisfaction and environmental sustainability, Holland America Group distinguishes itself through its premium amenities, personalized service, and innovative ship designs.
Job Description
Princess Cruise Line is seeking a Senior Manager, eCommerce Product - Booked Guest to lead the strategy, development, and optimization of their eCommerce platform. This role focuses on enhancing post-booking experiences, increasing revenue through upsell opportunities, and optimizing guest satisfaction using Salesforce Commerce Cloud. The ideal candidate will have deep expertise in product management, digital commerce, and SFCC, with a strong understanding of driving engagement, onboarding, and operational efficiency.
Requirements
- Lead SFCC Product Strategy for Booked Guest Experience.
- Define and execute the product roadmap for the booked guest digital experience, leveraging Salesforce Commerce Cloud capabilities.
- Collaborate with engineering and architecture teams to implement scalable, secure, and high-performing solutions.
- Lead integrations with third-party tools and internal systems to support Onboard revenue initiatives, changes, add-ons, and guest experience.
- Use data-driven insights to improve the user experience, increase conversion of pre-cruise purchases, and reduce call center volume.
- Champion A/B testing, personalization strategies, and continuous UX improvements.
Benefits
- Health Benefits
- Employee Stock Purchase Plan
- Training & Professional Development
- Rewards & Incentives
