We are looking for a Manager, Customer Channel Engagement and Financial Analyst to provide analytical leadership to the team, identify sales growth opportunities, and develop strategies towards profitability.
Requirements
- Provide analytical leadership to the team to identify sales growth opportunities and develop strategies towards profitability.
- Perform advanced analytics to support the teams across acquisition and portfolio management.
- Develop and identify effective portfolio actions based on customers’ revenue, profitability, transactional behavior and engagement with bank.
- Coordinate key initiatives and manage business relationships with key business partners in Product, Channel, Operations and Finance.
- Participate in the development and application of scorecards, pricing elasticity models, propensity models, CHAID analysis, cluster and regression statistical tools on different initiatives; including self-learning and responsive algorithms (machine learning).
- Train team members as needed on analytic processes, tools and problem solving.
- To work closely with their peers in the department on analytic, campaign and reporting requirements to meet the Bank’s strategic and tactical KPIs.
- Lead a medium sized team consisting of senior and junior analysts to generate regular and ad-hoc reports and campaigns
- Train and coach the team to reach optimum efficiency in terms of productivity, accuracy and timeliness
- Implement process improvements for productivity and timeliness
- Key controller of the Bank’s Customer Contact Policy to safeguard the private information of customers
