Client Success Manager
HONKUnited States
Posted September 12, 2025
85000 - 115000 USD year
Full Time
About the Company
Founded in 2014, HONK Technologies redefines the towing and roadside assistance experience through its intuitive AI-driven cloud-based platform. With a nationwide network of service vehicles, HONK offers comprehensive solutions for auto claims processing, accident scene management, fleet maintenance, vehicle logistics, and transport. Known for its high customer satisfaction and commitment to digital innovation, HONK serves leading insurers, fleets, automotive OEMs, and retailers.
Job Description
HONK is seeking a Client Success Manager to join their team and help customers maximize the value of their products and services. This role involves onboarding, account growth, training, reporting, and collaboration with Sales, Product, and Operations to ensure successful implementations and sustained customer confidence. The ideal candidate will be a relationship builder with deep product knowledge.
Requirements
- 5+ years in Customer Success, Account Management, or Consulting within a SaaS environment
- Proven ability to de-escalate complex customer issues with empathy and urgency
- Excellent communication skills, including presenting to various stakeholders
- Experience with tools such as Zendesk, Asana, or HubSpot is a plus
Benefits
- Full range of medical, financial, and/or other benefits
