Customer Onboarding Team Lead (North America - Remote)
HospitableEugene, Oregon, United States
Posted October 31, 2025
79560 - 104000 USD year
Full Time
About the Company
Hospitable.com is a software company focused on building products for Airbnb hosts.
Job Description
Hospitable.com is a software company focused on building products for Airbnb hosts, enabling them to manage guest messaging, operations, and multi-channel management efficiently. They are seeking a Customer Onboarding Team Lead to own and scale their onboarding programs, managing specialists and working with customers who require more setup and strategic guidance. This remote role offers a chance to collaborate with a global team and contribute to shaping the onboarding journey.
Requirements
- 4+ years in Customer Success, Onboarding, or Implementation, ideally in SaaS
- At least 2 years in a leadership or mentoring role
- Experience managing mid-market or enterprise customer implementations
- Skilled communicator who loves teaching, coaching, and helping customers succeed
- Systems thinker who can identify improvement opportunities and drive scalable solutions
- Passionate about hospitality and technology
Benefits
- Healthcare (including EPO, PPO and HSA)
- 401(k)
- Onboarding Bonus (annual)
- Parental Leave
- Mental Health and Emotional Support
- Virtual Coins