Customer Success Manager (North America - Remote)
HospitablePortland, Oregon, United States • New Jersey, United States
Posted October 28, 2025
55080 - 101000 USD year
Full Time
About the Company
TL;DR: This is a SaaS company specializing in renting Airbnbs, focused on providing a product and user experience with a customer-centric approach.
Job Description
TL;DR; This company is a SaaS company specializing in renting Airbnbs, with a focus on providing a product and user experience. They are looking for a Customer Success Manager to build customer loyalty and satisfaction through Relationship Management, Reviews, and Proactive Feature Development. The company values collaboration, trust, and a supportive work environment, and operates as a fully remote, time-zone dependent company.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related role.
- Demonstrated ability to manage customer relationships.
- Excellent communication skills.
- Strong analytical and problem-solving skills.
- Sales Acumen (upsell experience).
- Comfort with software tools and understanding product functionality.
- Project management skills.
- Experience working with cross-functional teams.
- Team Collaboration.
Benefits
- 401k Matching
- Generous Paid Time Off
- Parental Leave
- Healthcare
- Mental-health and emotional support
- Employee Performance Bonus
