Technical Support Engineer (USA/EMEA - Remote)

We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We're seeking a Technical Support Engineer to bridge the gap between our Customer Support and Engineering teams.

Requirements

• Proven experience with PHP and Laravel
• Experience with customer support platforms
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues
• Exceptional communication skills - especially written
• Strong technical communication skills, with the ability to convey technical concepts to non-technical audiences
• A customer-centric mindset and a passion for improving user experiences

Benefits

• Supportive, radically transparent, and caring team environment
• 35 days off per year, encouraged
• Parental leave
• Healthcare (including EPO, PPO and HSA)
• 401(k)
• Mental-health and emotional support with therapists on call through Slack by Spill
• Peer recognition platform with virtual coins that can be redeemed through gift cards, donations, or monetary rewards