Technical Support Engineer (US)

Laravel is seeking experienced Technical Support Engineers to provide exceptional support to developers using their Laravel ecosystem. The role focuses on resolving issues, fostering positive relationships with customers, technical expertise, and contributing to product improvements through knowledge sharing and a customer-first mindset. The company supports a global developer community with a supportive and inclusive global environment.

Requirements

• 2+ years of experience in customer support, customer success, or a similar role.
• Exceptional verbal and written communication skills.
• Customer-first mindset with patience and empathy.
• Experience in developer content or developer relations is a plus.
• Fluent in English and proficiency in additional languages.
• Solid understanding of web application hosting and infrastructure.
• Proficiency in installing and troubleshooting technologies.
• Comfortable working in a terminal environment.
• Knowledge of PHP and the Laravel framework.
• Understanding of cloud computing concepts and providers.
• Strong understanding of web application hosting and infrastructure.

Benefits

• Fully remote and globally distributed working environment
• Paid time off (Vacation, Sick & Public holidays)
• Family leave (Maternity, Paternity)
• Company equity