Head of Operations

We are seeking a Head of Operations to lead global ops strategy and execution across multiple countries and functions. The role is high-impact, requiring strong leadership and operational excellence skills. This position focuses on driving performance, process optimization, and customer satisfaction.

Requirements

• 10+ years in ops, ideally in marketplace, hospitality, or tech-led environments
• Proven experience scaling global teams and functions
• Obsessed with performance metrics and process optimisation
• Commercially minded, financially savvy, and customer-focused
• SQL and advanced spreadsheet skills
• High standards of customer satisfaction

Benefits

• 25 days holiday
• Hybrid working
• Employee discounts
• Pension scheme
• MacBook