Customer Success Manager (all genders)

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. The company has over 50 years of experience and is looking for a Customer Success Manager to shape the future of business travel. The role involves building long-term partnerships with large enterprise clients, ensuring customer satisfaction and driving upselling and cross-selling of HRS solutions.

Requirements

• Several years of experience in Customer Success or Account Management for enterprise B2B clients, ideally in travel or meetings-related industries.
• Proven track record of owning commercial success – driving retention, expansion, and executive stakeholder engagement.
• Excellent communication, stakeholder management, and presentation skills.
• Experience coordinating cross-functional teams and managing complex, multi-country accounts.
• Familiarity with sales and qualification methodologies (e.g., MEDDPICC) is a strong plus.
• Fluent in German and in English; other languages are a plus.

Benefits

• Attractive remuneration
• Fixed monthly salary
• Work equipment
• Mobility
• Strong commission plan