Lead Customer Success Manager, Strategic Accounts
HubSpotJapan
Posted November 26, 2025
Full Time
About the Company
HubSpot is an AI-powered customer platform that enables businesses to grow faster by focusing on what matters most: customers.
Job Description
The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. As a Lead Customer Success Manager (CSM) on this team, you will work with corporate/enterprise-sized businesses, driving product adoption, removing roadblocks, and identifying opportunities for new products and services.
Requirements
- Experience working with large organisations (200+ employees)
- Experience managing a minimum of $5 - 6M ARR
- A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management
- Exceptionally strong communication and relationship-building skills
- Project management expertise, including planning and executing strategic initiatives
- Experience with risk management, account retention, and renewal strategies
- Japanese proficiency sufficient to handle customer interactions without issue, and English proficiency sufficient for internal discussions
Benefits
- Opportunity to work with a global company with a strong culture and values
- Potential for career growth and development
- Competitive compensation and benefits package
- Flexible work arrangements and work-life balance