UK/I Customer Support Specialist

As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses.

Requirements

• Fluency in English
• Minimum 1 year of experience in a technical support role, preferably within a software or technology company
• Strong foundation in technical troubleshooting and ability to use product documentation to resolve customer issues effectively
• Self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Strong customer-first mentality and ability to help others by adding long-term value
• Ability to thrive in a dynamic and collaborative environment and be comfortable with ambiguity
• Embody HubSpot's HEART values and contribute positively to the company culture

Benefits

• Flexible work arrangement (remote, office, or hybrid)
• Opportunities for continuous learning and feedback
• Collaborative team environment
• Diverse and inclusive culture
• HubSpot's AI-powered customer platform and resources