Customer Success Manager (NAMER)

We're hiring a Customer Success Manager (NAMER) to own the customer journey end to end, ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of 100–150 mid-market customers across North and South America.

Requirements

• 3+ years of experience in Customer Success within a PLG SaaS company
• Proven experience managing 100+ mid-market accounts, balancing proactive engagement with operational efficiency
• Strong ownership mentality — you're accountable for your customers' results and take initiative to solve problems before they escalate
• Exceptional relationship and communication skills, able to engage both executive and operational stakeholders with credibility and empathy
• Comfortable working with data, dashboards, and customer metrics to inform decisions and drive performance
• Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or subscription-based SaaS model

Benefits

• Private health insurance
• Paid time off
• Annual stipends for home office, wellness, or professional development
• Clear career progression pathways, mentorship opportunities, and skill development programs