Software Support Analyst I
i3 VerticalsShreveport, Louisiana, United States
Posted November 4, 2025
Full Time
About the Company
i3 Verticals specializes in delivering integrated software and services to public sector organizations, combining a sophisticated platform with tailored solutions. The company builds its portfolio by both developing proprietary products and acquiring complementary technologies, ensuring that each offering addresses the unique challenges faced by government agencies. i3 Verticals’ distinctive value lies in its seamless integration capabilities and deep expertise in public sector requirements, which streamline implementation and accelerate outcomes. With a culture of continuous innovation and partnership, i3 Verticals empowers public sector clients to modernize operations and achieve greater efficiency.
Job Description
Provide front-line technical support for proprietary software applications via phone, email, and remote access to external clients, and build effective relationships with team members, management, and clients.
Requirements
- Provide front-line technical support for proprietary software applications
- Build and maintain effective relationships with team members, management, in-house software developers, and clients
- Identify, troubleshoot, and resolve application issues
- Communicate and escalate issues to the appropriate team member(s)
- Document all reported issues and task details; analyze gathered data
- Deploy and provide training on software applications to new clients and new versions to current clients
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan
- Paid time off