Software Support Analyst I
i3 VerticalsTexas, United States
Posted November 10, 2025
Full Time
About the Company
i3 Verticals specializes in delivering integrated software and services to public sector organizations, combining a sophisticated platform with tailored solutions. The company builds its portfolio by both developing proprietary products and acquiring complementary technologies, ensuring that each offering addresses the unique challenges faced by government agencies. i3 Verticals’ distinctive value lies in its seamless integration capabilities and deep expertise in public sector requirements, which streamline implementation and accelerate outcomes. With a culture of continuous innovation and partnership, i3 Verticals empowers public sector clients to modernize operations and achieve greater efficiency.
Job Description
Software Support Analyst I will deliver, install, and set up computer systems, including software installation and network cabling, and provide technical support to end-users and IT teams.
Requirements
- Deliver, install, and set up computer systems
- Configure and optimize hardware components
- Troubleshoot and resolve hardware and software issues
- Maintain comprehensive documentation of IBM system configurations
- Generate regular reports on system performance, issues, and resolutions
- Implement and enforce security measures for IBM systems