Customer Service Manager Hong Kong

IAG Cargo is seeking a Customer Service Manager to manage operations at key regional stations, ensuring a consistent and high-quality customer experience while maintaining compliance with regulatory requirements and internal standards.

Requirements

• Bachelor's degree
• At least [X] years of experience in managing cargo freighter operations
• Track record of delivering sustainable and significant change and reducing complexity
• Experience in collaborating with commercial teams to help drive revenue
• Numerical literacy and strong analytical skills
• Ability to communicate in local regional language(s) will be an added advantage

Benefits

• Competitive salary and bonus
• Flexible bank holiday policy
• Free onsite gym facility
• Access to LinkedIn learning and Rosetta Stone Language courses
• Discounts on Apple, Cinema tickets, and other goodies through Perks at work