Customer Support Representative

IBMC is seeking a Customer Support Representative to manage client inquiries and provide exceptional support. The role involves guiding customers through products and services, resolving issues, and educating them on functionalities. It is a fully remote position under IBMC and requires strong communication and problem-solving skills.

Requirements

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities.
• Communicate clearly and professionally with both customers and internal teams.
• Strong problem-solving abilities and attention to detail.
• Strong multitasking skills and ability to perform well in a high-pressure environment.
• Willingness to work on weekends and be flexible with a shift work system.