Customer Support Representative

IBMC, a business management consulting company in Indonesia, is seeking a Customer Support Representative to assist a client based in Bali. The role involves responding to customer inquiries, providing excellent support, and resolving customer issues. Candidates should be fluent in English and possess strong problem-solving skills.

Requirements

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities.
• Communicate clearly and professionally with both customers and internal teams.
• Willingness to work on weekends and adapt to shift work.
• Strong multitasking and problem-solving abilities.