Technical Support Engineer
iBusiness FundingLocation not specified
Posted October 13, 2025
Full Time
About the Company
iBusiness Funding is a software and lender service provider specializing in small business lending.
Job Description
Join our team as a Technical Support Engineer and help our clients in the banking industry effectively use our software to process SBA loans.
Requirements
- Bachelor’s degree or equivalent experience in a technical field.
- 3+ years of experience with SBA loans or in a similar technical support role in the financial services industry.
- Familiarity with banking software and understanding of software development and troubleshooting processes.
- Experience working with support ticket systems (such as Jira) and CRM tools (such as Salesforce).
- Strong problem-solving, analytical, and troubleshooting skills.
- Proficiency with MS Office 365 and collaboration tools such as SharePoint and MS Visio.
- Excellent communication skills with the ability to work effectively with both clients and internal teams.
- Ability to manage multiple support tickets simultaneously in a fast-paced environment.
- Ability to quickly learn new software features and relay this knowledge to clients effectively.
