Ing. de Soporte Técnico en Sitio
icorpTijuana, Baja California, Mexico • Baja California, Mexico • Baja California, Mexico • Tijuana, Baja California, Mexico • Baja California, Mexico
Posted July 25, 2025
Full Time
About the Company
icorp was founded in 1986 to provide IT Services to large organizations. Our company currently has more than 500 specialists providing IT user help desk, infrastructure, and application support services. Several national and international companies rely upon icorp services (in some cases for over 30 years). icorp corporate office is located at Querétaro (Mexico) and we have a Service Center in Mexico City. Our technical staff is strategically located in more than 128 cities throughout Mexico. We hope to partner with you very soon to help improve and grow your business. Flexible Service Model Our philosophy at icorp includes having a “Flexible Service Model” which we can adapt to your special requirements using measurable goals that help us satisfy the expectations stated in the SLA—all without sacrificing technical and economic competitiveness. The ability to easily transform our generalized services into tailored, turnkey solutions has become one of the most important competitive benefits that icorp offers.
Job Description
icorp is seeking a Support Engineer to provide onsite and remote IT support, ensuring 1st and 2nd level incidents are resolved. The role requires experience with ITIL best practices, ticketing systems, Active Directory, equipment maintenance, and relevant technical skills. Remote and onsite work, including relocation to corporate or business units is required.
Requirements
- Bachelor's Degree in Information Technology or related
- At least 3 years of IT Support experience
- Intermediate English B2 - C1 (assessment required)
- Immediate availability
- Experience with ticketing tools, Active Directory, and ITIL
- Hardware maintenance
- Monitoring tools administration
Benefits
- Basic salary
- Legal benefits
- Fuel assistance
- Dining assistance