Ing. de Soporte en Sitio Desktop
icorpQuerétaro, Mexico
Posted August 1, 2025
Full Time
About the Company
icorp was founded in 1986 to provide IT Services to large organizations. Our company currently has more than 500 specialists providing IT user help desk, infrastructure, and application support services. Several national and international companies rely upon icorp services (in some cases for over 30 years). icorp corporate office is located at Querétaro (Mexico) and we have a Service Center in Mexico City. Our technical staff is strategically located in more than 128 cities throughout Mexico. We hope to partner with you very soon to help improve and grow your business. Flexible Service Model Our philosophy at icorp includes having a “Flexible Service Model” which we can adapt to your special requirements using measurable goals that help us satisfy the expectations stated in the SLA—all without sacrificing technical and economic competitiveness. The ability to easily transform our generalized services into tailored, turnkey solutions has become one of the most important competitive benefits that icorp offers.
Job Description
Icorp is seeking a Technical Support Engineer with production/manufacturing experience to support users of TIC's. The role involves maintaining equipment and applications, ensuring network accessibility, and contributing to business continuity. This is an in-person position within a remote company.
Requirements
- Bachelor's degree/Engineering in Systems or similar
- At least 3 years of industrial support experience with TIC’s
- Experience working in SLA’s and KPI’s
- Experience in hardware failure diagnosis
- Knowledge of ITIL
- Inventory management of IT equipment
- Configuration and administration of routers, switches, and access points
- Knowledge of network monitoring tools
- Experience with Active Directory
- Experience with Windows 10 or higher
- Basic salary + Fuel subsidy
- Monthly bonus
- Legal benefits
Benefits
- Basic salary
- Fuel subsidy
- Monthly bonus
- Legal benefits