Fraud Investigations Manager

ID.me is seeking a Fraud Investigations Manager to lead a high-performing fraud investigations team responsible for complex, high-volume digital investigations. The Fraud Investigations Manager will oversee sophisticated investigations involving identity fraud, account takeover, synthetic identity, and coordinated fraud activity.

Requirements

• 7+ years of experience in fraud investigations, trust & safety, or risk operations
• Prior experience as an individual contributor fraud investigator handling complex digital investigations
• 3+ years of people management experience, including hiring, coaching, and performance management
• Experience leading teams in high-volume, highly sophisticated digital investigations environments
• Strong written and verbal communication skills, with demonstrated experience handling executive escalations, subpoenas, or RFIs
• Bachelor’s degree required (any field); quantitative or analytical fields strongly preferred

Benefits

• Comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit