Fraud Investigations Manager

Uphold is seeking a Fraud Investigations Manager to lead and oversee the day-to-day operations of the Fraud Investigations team. The ideal candidate brings deep expertise in fraud prevention and investigations, strong people leadership skills, and a hands-on approach to complex fraud cases within a fast-paced fintech environment.

Requirements

• Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations
• Drive in-depth, high-quality fraud investigations across multiple products and channels
• Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment
• Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls
• Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies
• Develop and maintain investigation standards, playbooks, and quality assurance frameworks
• Provide coaching, feedback, and performance management to build a high-performing investigations team
• Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams
• Support audits, regulatory inquiries, and internal reviews related to fraud investigations

Benefits

• Paid Time Off
• 401k Matching