Workforce Coordinator

A workforce coordinator's job is to support and coordinate activities related to workforce development, including planning, scheduling and reporting. The ideal candidate has good attendance, communication skills, and is a team player.

Requirements

• Proven experience working with WFM applications and software.
• Experience working with Call Center scheduling software required.
• Minimum 3 years experience in a similar position or field.
• Strong computer skills (e.g., Microsoft Office, scheduling software, HRIS).
• Great communication skills including verbal, written and presentation skills.
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
• Problem-solving skills: To address staffing issues and find solutions.
• Knowledge of Guatemalan labor regulations and laws.
• Studies in business administration, human resources, industrial engineering or related field is a plus.
• Experience handling Five9 or Avaya CMS systems is a plus.