Workforce Management Specialist

Workforce Management Specialist responsible for designing and managing schedules that balance operational efficiency with employee satisfaction.

Requirements

• At least 1 year of experience in contact center workforce management, especially scheduling
• Proficient in WFM tools like NICE, Verint, Aspect, Calabrio, or Assembled
• Advanced Excel skills and a detail-oriented approach to planning
• Strong analytical skills to translate data into actionable insights
• Clear communicator able to present complex ideas simply
• Comfortable collaborating with cross-functional and multicultural teams

Benefits

• Wolt Credits
• Employee Assistance Programme (EAP)
• Cafeteria - SZÉP card - Wolt Magyarország Kft
• All You Can Move
• Volunteer Day
• Breakfast, fruits and snacks in the office
• Dog-friendly office
• LinkedIn Learning