Residential Account Manager

As a Residential Account Manager, you will be responsible for acquiring new customers, retaining existing ones, and promoting a wide variety of IGS products. Become a subject matter expert on all IGS offerings and utilize proven sales techniques to build relationships, renew plans, and cross-sell when appropriate, primarily via phone and email.

Requirements

• Acquire and retain customers by providing an exceptional customer experience, primarily via phone and email communications.
• Focus on retention of current customers while generating additional product sales.
• Utilize a consultative selling approach to discover each customer’s unique needs and recommend IGS residential products.
• Build confidence, generate excitement, and maintain interest by using listening and negotiation skills when confronted with objections or skepticism.
• Keep detailed records of sales activity via CRM technology (e.g., Freshsales).
• Develop collaborative working relationships with other sales representatives and internal teams.
• Proactively learn and effectively demonstrate full understanding of current marketing programs and offerings.
• Remain a point of contact for renewed customers, ensuring their needs are met in a timely manner.

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.