Complaint Specialist - Remote Role

ihateironing is seeking a dedicated Complaint Specialist to resolve customer issues and ensure a positive customer experience. The role involves investigation, collaboration with teams, and identifying root causes to improve service delivery. This position is vital for building strong customer relationships and contributing to a highly successful team.

Requirements

• Two year's minimum previous customer care experience
• Proven experience in complaints management, customer relations, or a similar leadership role
• Excellent attention to detail
• Well-organised and punctual
• Reliable and supportive team member
• Multitasking and time management
• Honesty and professionalism
• Working hard and weekends when required
• Ability to manage pressure and prioritise effectively
• Handling customer complaints and providing appropriate solutions
• Thinking on your feet and using initiative
• Ability to manage customer complaints and provide solutions

Benefits

• Health and fitness subsidy
• Company bonus scheme
• Company pension
• Paid accommodation
• Subsidised laundry
• Opportunity for progression
• Great working environment
• Fully remote position
• Work every second weekend