Senior Customer Care Associate - Remote
ihateironingLondon, England, United Kingdom
Posted September 19, 2025
Full Time
About the Company
ihateironing.com is Britain’s biggest on-demand laundry service, partnering with a network of master dry cleaners across the UK. Our aim is to connect our customers with the very best local dry cleaners in their areas through our smart booking and customer fulfillment platform.
Job Description
ihateironing is seeking a highly motivated Senior Customer Care Associate for a remote position in London. The role involves providing exceptional customer service, troubleshooting issues, and ensuring a positive customer experience through interaction with drivers and partners. It's a key part of a growing team aiming to simplify lives through their innovative mobile app.
Requirements
- Two year's minimum previous customer care experience
- Excellent attention to detail
- Well-organised and punctual
- A reliable and supportive team member
- Multitasking and time management
- Honesty and professionalism
- Comfortable handling 50+ calls per day
- Ability to think on your feet
- Liaising with dry cleaners and drivers
Benefits
- £20.00 monthly health and fitness subsidy
- Company bonus scheme
- Company pension
- Paid accommodation for two weeks of training in London
- Subsidised laundry and dry cleaning
- Opportunity for progression
- Great working environment
- Fully remote position
- Work every second weekend
