
IHG Hotels & Resorts is a global hospitality company with 19 hotel brands across luxury, premium, and essentials segments.
This guest service manager role focuses on providing functional support and guidance to all hotel departments. Responsibilities include ensuring guest prompt attention, resolving issues, assisting front desk staff and departments, maintaining cleanliness, and collaborating with security and event management. The role also involves ensuring guest registration and emergency response, providing sales support, and completing assigned tasks.