Guest Services Manager 宾客服务经理
IHGChina
Posted July 16, 2025
Full Time
About the Company
IHG Hotels & Resorts is a global hospitality company with 19 hotel brands across luxury, premium, and essentials segments.
Job Description
The Guest Services Manager will report directly to the executive and handle all guest services related to hotel operations. This role involves addressing customer needs, resolving issues, supporting front office staff, ensuring VIP care, and maintaining hotel cleanliness. The manager will also assist with room bookings and transportation.
Requirements
- Communicate with executive on guest services matters.
- Resolve customer issues and provide support to front office staff.
- Ensure VIP and洲际优悦会 member care.
- Supervise employee behavior and hygiene.
