宾客服务主管 Guest Service Supervisor

The Guest Service Supervisor oversees front office operations during shifts, ensuring operational requirements are met and providing customer service to guests. This role involves managing guest information, handling complaints, and ensuring accurate counts and procedures are followed. The position also requires financial management support and report preparation.

Requirements

• Conduct shift briefings.
• Supervise front office operations.
• Handle guest information and complaints.
• Train staff on policies and procedures.