客务主任 Guest Relations Supervisor

The Guest Relations Supervisor will conduct shift briefings, supervise front office operations, and assist with guest complaints. They will also assist with bank operations, cash handling, and the preparation of financial reports.

Requirements

• Conduct shift briefings to ensure hotel activities are known.
• Supervise front office operations during assigned shift.
• Handle guest information and maintain details of local events.
• Troubleshoot and resolve issues from serious complaints.
• Follow up on payment problems.