Duty Manager

IHG is seeking a Duty Manager to lead a team in guest service, optimize operations, and ensure guest experiences are exceptional. The role involves managing guest complaints, prioritizing workload, developing team skills, and resolving issues effectively. The company emphasizes team spirit and offers comprehensive benefits including training and rewards.

Requirements

• Minimum Diploma or equivalent, some college preferred
• 2 years’ front desk/guest service leader experience
• Fluency in spoken and written English
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing and occasional lifting
• Working knowledge of hotel property management systems

Benefits

• Full uniform
• Impressive room discounts
• Best training in the business