Duty Manager

IHG is seeking a Duty Manager to lead a team, manage guest experiences, prioritize workload, develop team skills, and resolve guest complaints and issues. The role focuses on delivering memorable guest experiences and ensuring hotel operations run efficiently.

Requirements

• Leading guest experiences, team performance, and hotel operations.
• Prioritising workload and ensuring team deliver authentic experiences.
• Developing team skills to drive results.
• Having authentic conversations with guests.
• Being first point of contact for critical emergency situations.

Benefits

• Competitive salary
• Wide range of benefits
• Uniform
• Room discounts
• Training