Duty Manager值班經理

IHG is seeking a Duty Manager to lead a team, ensure excellent guest experiences, and ensure efficient hotel operations. This role involves guest complaint resolution, team performance monitoring, and professional communication with guests and hotel staff. It requires a balance of front-desk responsibilities and team development, with occasional working nights and weekends.

Requirements

• Minimum Diploma or equivalent, some college preferred
• 2 years’ front desk/guest service leader experience
• Fluent in spoken and written English
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in front of desk areas and occasional lifting of heavy items
• Willingness to work evenings and weekends

Benefits

• Competitive salary
• Wide range of benefits (e.g., uniform, room discounts, training)
• MyWellbeing framework for wellbeing support