Guest Relations Officer 宾客关系主任
IHGNuevo León, Mexico
Posted April 28, 2023
Full Time
About the Company
IHG Hotels & Resorts is a global hospitality company with 19 hotel brands across luxury, premium, and essentials segments.
Job Description
The Guest Relations Officer will ensure guests' satisfaction through personalized interactions and proactive attention. Responsibilities include handling VIP guests, managing reservations, ensuring quality service, and coordinating with departments. A focus on improving service delivery and creating a positive guest experience is essential.
Requirements
- Ensure maximum guest satisfaction
- Handle guest complaints and follow up on corrective actions
- Prepare requisitions for amenities
- Regularly review arrival and VIP lists
