Guest Relations Officer 客务主任

The Guest Relations Officer is responsible for all aspects of guest relations, focusing on achieving high guest satisfaction through impeccable Chinese hospitality. This role requires effective communication with guests and providing exceptional service, ensuring a positive experience for VIPs and other guests. The ideal candidate will prioritize guest needs and proactively exceed expectations.

Requirements

• Manage guest relations functions
• Achieve high guest satisfaction
• Comply with hotel standards and policies
• Efficiently handle guest complaints and refer them
• Monitor room allocations and amenities
• Maintain high service levels

Benefits

• Competitive salary
• Opportunities for advancement
• Professional development