Guest Services Manager 宾客服务经理

This Guest Services Manager position at IHG requires a professional to serve as the Senior Lobby Host, responsible for providing excellent guest service and operational support. The role involves direct communication with the Front Office Manager, guest requests, and ensuring a welcoming environment. This position is part-time and requires close coordination with hotel departments.

Requirements

• Perform all duties as a Senior Lobby host, including additional tasks.
• Communicate with Front Office Manager regarding guest service and hotel operations.
• Supervise and guide lobby personnel.
• Ensure VIP and priority club guests receive special attention.
• Monitor cleanliness and standards of conduct.