Guest Services Manager 宾客服务经理
IHGChina
Posted May 30, 2023
Full Time
About the Company
IHG Hotels & Resorts is a global hospitality company with 19 hotel brands across luxury, premium, and essentials segments.
Job Description
The Guest Services Manager is responsible for all duties related to guest service, including directing lobby staff, addressing guest concerns, and ensuring a positive experience. This role involves overseeing all department operations and maintaining hotel standards. The Manager will also assist in front-office tasks and contribute to inter-hotel sales.
Requirements
- Complete Senior Lobby host duties.
- Reports to the Front Office Manager.
- Oversees lobby staff and other departments.
- Ensures guest satisfaction and problem resolution.
