Associate Vice President – Contact Center
IKS HealthTexas, United States
Posted December 11, 2025
125000 - 170000 USD year
Full Time
About the Company
IKS Health is a leading Care Enablement Platform that enables clinicians to deliver better, safer and more efficient care through a strategic blend of technology and expertise.
Job Description
This position requires a strong leader to shape the organizational culture and foster collaboration, innovation, and employee engagement in the contact center operations.
Requirements
- 13+ years of experience in the healthcare BPO/KPO/CRM industry or service industry in operations
- 6+ years of experience preferably in healthcare BPO/KPO/CRM industry or service industry
- Experience managing a team size of 300+ FTEs
- Strong client interaction and account management skills
- Ability to analyze complex situations and make sound decisions
Benefits
- Healthcare
- 401k
- Paid time off
