Associate Vice President Customer Service Support Implementation Leader - Remote: (Must be located in Dallas/Fort Worth TX Area)

As AVP - Implementations, you'll be the strategic partner and trusted advisor to our key healthcare clients, ensuring a client start that delights, sets us up for growth, and deliver measurable impact. You'll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration.

Requirements

• Clinical background (NP/PA, RN, MA)
• 4 plus–5 years of relevant experience
• Project management skills and a technical mindset
• Familiar with EHR workflow, clinical documentation, and medical coding
• Customer Management skills, especially in dealing with Physicians, Clinical Champions, CMO, CMIO, and Practice Leaders
• Structured, methodical, and detail-oriented
• Self-driven and proactive with the ability to multitask and prioritize issues in a complex environment
• Project management, planning and organizational skills
• Excellent verbal and written communication skills
• Ability to travel as needed

Benefits

• Healthcare
• 401(k)
• Paid time off