Illumina is seeking an Informatics Success Specialist to serve as a trusted advisor post-sale, ensuring customers achieve maximum value from their Sequencing and Array informatics solutions. The role involves building and maintaining strong relationships with key stakeholders, driving revenue through renewal and further software adoption, and collaborating with Product, Marketing, and Engineering teams to communicate client feedback and influence product roadmap.
Requirements
- Serve as the primary point of contact post-sale for enterprise software clients
- Drive revenue through continued renewal of software licensure, usage, and further software adoption
- Partner with Informatics Sales Specialist and other resources to ensure maintenance, usage growth, upselling, and cross-selling of software
- Proactively monitor account health and metrics, identifying risks and opportunities for growth throughout the term leading up until renewal, maintaining alignment on goals and objectives with the customer
- Track success metrics, prepare quarterly business reviews (QBRs), and present ROI to executive stakeholders on scheduled cadence to ensure customer satisfaction and efforts to reduce churn
- Collaborate with Product, Marketing, and Engineering teams to communicate client feedback and influence product roadmap
- Develop, coordinate and sometimes conduct both basic and advanced informatics presentations and seminars for customers
- Provide Voice of Customer input and feedback to development teams, various marketing teams and others as needed
- Develop and manage active sales pipeline for renewals opportunities, usage growth, and opportunities for expansion
Benefits
- Access to genomics sequencing
- Family planning
- Health/dental/vision
- Retirement benefits
- Paid time off
